Pre-Sales Engineer - Intezer
New York, NY

Pre-Sales Engineer

We are looking for a US-based Pre-Sales Engineer to join our team!

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We’re looking for a US-based Pre-Sales Engineer to join our team! This individual will provide our customers with technical expertise and professional services to ensure they are meeting their objectives. He or she will be a key component of our company’s success, working together with our customers, partners and internal teams.


Responsibilities:

  • Work with the sales team to conduct and manage a successful POC process
  • Understand each customer’s security processes and make recommendations based on Intezer’s solution and best practices
  • Ongoing customer communication: proactively work with customers to ensure maximum utilization of our solution, while keeping their satisfaction levels high
  • Customer services: assist clients with their product questions and issues, and work with Intezer’s internal teams to resolve these issues and answer questions in a timely manner
  • Increase revenue and identify potential up-sell opportunities, while communicating potential risks that might threaten renewals
  • Partner with Intezer’s sales team to drive alignment for customer renewals and expansions
  • Monitor and maintain client health scores and proactively drive action throughout the customer lifecycle to reduce churn risk
  • Work closely with Intezer’s product and professional services teams to track optimization requests, technical recommendations and ensure account issues are resolved quickly

Desired Skills and Experience:

  • Experience in customer success or on-boarding
  • Experience as a security incident responder or SOC analyst/manager
  • Experience in customer-facing roles
  • Familiarity with security products, processes and ecosystem
  • Excellent written and verbal communication skills

Nice to Have:

  • Linux system administration and troubleshooting experience
  • Ability to develop and maintain scripts in Python or JavaScript
  • Ability to work under pressure and to prioritize tasks accordingly

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