About Intezer
Intezer is a leading AI SOC platform for the enterprise, covering the full SecOps lifecycle from triage to response. Blending deep security and AI expertise, our solution investigates every alert at forensic depth, disrupting the MDR market and empowering teams to focus on what truly matters. We work with security teams at some of the world's leading companies including: Nvidia, MGM Resorts, Salesforce, Equifax, and more - and we're growing fast.
Job Description
We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from Intezer's solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities
• Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
• Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
• Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of Intezer's platform.
• Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
• Manage Accounts: Ensure timely renewals and identify upsell opportunities.
• Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
• Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.
Requirements
• 3+ years in customer success, account management, or a customer-facing related role with security teams (preferably SecOps/MDR).
• Proven experience managing and growing customer accounts.
• Ability to manage multiple customer accounts and projects simultaneously.
• Proficiency in CRM tools and other relevant software.
• Excellent problem-solving and analytical skills.
• Familiarity with the different products, processes and ecosystem that security teams usually have.
• Proficient in written and spoken English, with the ability to effectively communicate complex ideas and technical concepts.
Benefits
• Opportunity to work in one of the most exciting and fastest growing segments of cyber security.
• Professional development opportunities and support for continued learning and growth.
• Amazing office available for people who value face-to-face interaction within a work-environment.