At Intezer, we pride ourselves on supporting enterprise-sized security teams across various industries to tackle complex threats, improve efficiency, solve SOC challenges, and strengthen their overall security posture. Our story with one multinational organization—an industry leader in food packaging and processing equipment—captures how a strategic security partnership can evolve and deepen over time.
This organization began working with Intezer in 2018 when our platform focused primarily on malware analysis and sandboxing. Over the years, as their needs grew and the threat landscape shifted, so did our capabilities. Today, they use Intezer’s Autonomous SOC Platform to enrich alerts, investigate threats, and triage incidents faster. This success story isn’t just about one feature or product—it’s about growing together to solve the evolving challenges of the SOC with the best cybersecurity technology possible.
Automating to Overcome SOC Challenges
The journey began with a fundamental need: automation. “When we started the security program for our organization, it was definitely a very manual process for everything, and there was no automation,” the customer shared. “We had to manually dissect or investigate things, especially when it came to our initial pain point of analyzing samples… whether from an EDR alert or a phishing email.” Like many organizations launching a modern SOC, the early stages were defined by reactive workflows and time-consuming manual analysis—classic symptoms of SOC challenges.
Growing Capabilities Beyond Malware Analysis
The adoption of Intezer marked a turning point for this customer, eliminating manual file analysis and introducing automated endpoint scanning. Initially, Intezer was brought in to improve malware analysis workflows and enrich alert data within their EDR solution.
“Before COVID, we were more concerned with malware analysis,” they noted. “But as we saw Intezer was offering incident and endpoint scanning, alert enrichment, then we definitely saw the value in that… The innovation is really important for us.”
That evolution didn’t stop with the security and IT teams. As the organization matured, the value of automation and enrichment carried over into operational technology (OT) environments. “Everything that we’ve experienced and created with you is being leveraged in OT… our OT guys… appreciate it, and they understand why we’re using the tools that we use today.”
More Than a Platform: Strategic Guidance for SOC Success
Intezer’s ongoing support and guidance became a key part of their day-to-day success, providing not just product expertise but also valuable insight into broader security operations. “Intezer provides not just access to a powerful platform, but the expertise of security analysts who help us improve our overall posture. Even when our questions aren’t directly tied to the product, the guidance we get is instrumental in shaping how we use our tools.” That strategic collaboration helped the team fine-tune configurations, validate alerts, and apply best practices across their environment.
Real-time support, actionable feedback, and trusted collaboration empowered the team to move faster, reduce noise, and focus on what matters most—mitigating the persistent challenges faced by modern SOC teams.
Enabling Faster Triage with a Lean Team
Time savings proved to be one of the most tangible benefits experienced by the customer. “Before Intezer, we’d manually grab files, push them to sandboxes, and wait for results… Now, everything’s done within a minute. The file is grabbed, the endpoint scanned, and all the information correlates to our incident platform.”
But beyond speed and precision, what stood out most was how Intezer filled gaps in a lean team’s expertise. “Having Intezer is like having another analyst onboard… Without Intezer, we’d be struggling—we’d be playing catch-up and missing things.”
A Trusted Partnership That Endures
After seven years, the value of the partnership is clear. The customer praised Intezer not only for its responsiveness but also for its consistency and commitment. “The overall experience has been wonderful… I’ve gotten responses quickly, even from leadership. Intezer cares about its customers. Many vendors don’t do that. The value that Intezer provided us is great. I’m super, super grateful.”
And when asked if they’d recommend Intezer’s platform, they didn’t hesitate: “If you’re serious and you’re looking to really up your game, then you need Intezer.”
This long-term customer journey exemplifies how Intezer has evolved alongside our users, from a malware analysis solution to a comprehensive AI SOC solution. As our customers’ environments have changed, so have our capabilities, which are grounded in a shared goal of solving SOC challenges with the best technology possible.
Want to hear more stories like this? Explore more of our customer success stories here.
Intezer Team
