Scaling smarter: How CarbonHelix powers growth with an AI SOC

CarbonHelix is an advanced managed security services provider (MSSP) delivering 24/7 SOC operations across a wide range of technologies. Focused on driving faster, more confident remediation decisions, CarbonHelix helps customers stay secure around the clock through expert monitoring, threat detection, and incident response.

As a 24/7 MSSP, CarbonHelix faced the all-too-common challenge of manual alert triage and time-intensive investigations. Analysts were spending up to 45 minutes on a single incident. This manual process made it difficult to scale efficiently or deliver rapid, consistent results to customers.

Measurable outcomes for CarbonHelix

CarbonHelix implemented Intezer’s AI SOC directly into their operations, enabling them to automate alert triage, gain deeper insight into threats, and drastically reduce investigation time. Intezer’s fast deployment and minimal configuration requirements meant CarbonHelix was up and running in just minutes, with immediate results. In fact, in just the first month, they analyzed over 78,000 alerts, escalating only about 1% of them. Investigation time dropped from 45 minutes to under five, enabling the team to respond faster and more confidently.

By adopting an AI SOC for MSSPs, CarbonHelix transformed its security operations, reduced response times, and laid the foundation for scalable growth. For their team, Intezer is more than a tool. It’s a trusted partner in building the next generation of managed security.

Partnering with Intezer was absolutely the best decision that we’ve made in the last year. They’ve just made it simple. They’ve made it easy, not just the partnership itself, but the technology and the implementation and set up and configuration. It’s a 15 minute project and you can’t say that about really any other tool.

Dave DeLozier

VP of Sales, CarbonHelix

Interested in learning more? Take a tour of the Intezer Autonomous SOC Platform here.

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