About Us:
Intezer is the Forensic AI SOC for enterprise. Intezer automatically triages, investigates and responds to every alert at unmatched speed and accuracy. Intezer delivers measurable security results, not just productivity gains, by combining AI agents with deep forensic capabilities. This hybrid approach reduces heavy AI processing and achieves median triage times under one minute.
Job Description:
As a Pre-Sales Engineer you’ll provide our customers with technical expertise and professional services to make sure they are meeting their objectives. The Pre-Sales Engineer will be a key component of Intezer’s success, working together with customers, partners, and Intezer colleagues.
Responsibilities:
- Work with the sales team to conduct a successful POC, you’ll be responsible for the POC process and management
- Understand each customer’s security process and make recommendations based on Intezer’s solution and industry best practices
- Ongoing communication with customers – proactively reach out to customers and ensure they are maximizing Intezer’s solution and having a satisfying experience with the product
- Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long-term business relationship
- New customer onboarding – work with new customers to design, deploy, configure and integrate Intezer’s solution in their environment and workflows
- Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
- Identify up-sell opportunities and communicate potential risks that would threaten renewals
- Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
What do you need to succeed?
- Pre Sales and/or Customer success experiences
- Experience in customer-facing roles
- Familiarity with the different products, processes and ecosystem
Nice to have:
- Experience as a Security Incident Responder or SOC analyst/manager
- Linux system administration & troubleshooting experience
- Ability to develop and maintain scripts in Python or JavaScript
Communication Skills:
- Excellent verbal and written English language skills. Additional language – a plus
- Ability to work under pressure, and to prioritize tasks accordingly
Team Player:
- Lead Cross-functionally – Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
- Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations and ensure account issues are resolved quickly