Most conversations about AI in security operations stop at triage. That’s where the real change begins: once AI handles the first line at machine speed and enterprise scale, workflows, escalation paths and your team’s daily work all need to be redesigned. In this episode of AI SOC Live, independent AI SOC analyst Oliver Rochford sits down with Michael Francess, Director of Cybersecurity and Advanced Threats at Wyndham Hotels & Resorts, and Shaul Holtzman, VP Solutions Engineering at Intezer, for a candid look at how a global enterprise rebuilt its security operations around AI.

‍What you’ll learn

• Why triage is only the starting point. What pushed Wyndham to rethink its security operations model, beyond faster alert handling.
• How the operating model changes. How workflows, escalation paths and analyst roles evolve when AI takes the first line.
• Building trust and proving value. Where people stay in the loop, and how to measure success and report it to leadership.
• What comes after triage. Where security teams take AI next, from detection engineering to automated workflows.
• Lessons for teams starting out. Practical advice for security leaders planning the same move.

Whether you’re evaluating AI for your security operations or taking an existing rollout further, this session shows what it takes to rebuild for the agentic era.

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